Frequently Asked Questions
Our frozen, ready-to-heat dishes make it simple to eat healthy. Our meals are designed to conveniently help manage chronic health conditions with a large assortment of recipes that are healthy and taste great!
Our meals are supplied by many manufacturers throughout the country in order to ensure product freshness and variety.
No, we do not offer the ability to substitute meals at this time.
Roots Food Group meals can be prepared by microwave, stovetop, or oven. Each meal's instructions vary slightly. The heating instructions are located on the product packaging and shipment insert. From frozen, heating time per meal using a 1100 watt microwave averages about 3 minutes.
Using only high-quality ingredients and our professional culinary expertise, the natural flavors of these whole foods make for a delicious and satisfying meal.
Roots Food Group meals are delivered straight to your doorstep. Our shipment packaging is temperature-controlled to help keep your meals frozen. No signature is required for the delivery, allowing you to be away when meals are delivered.
Inside, there may be some dry ice that has not yet evaporated. Please be careful when removing dry ice from the packaging. Never touch dry ice with your bare hands. Wear gloves or use plastic handles of dry ice bag. Remove dry ice from box and place outdoors, or in a sink or basin. Pour warm water over top, until fully evaporated OR keep dry ice in bag and remove. Place in trash bin to evaporate. Keep away from children. If skin is exposed to dry ice, treat affected area with warm water. Avoid dry heat."
Upon delivery, immediately place your meals in the freezer. If transferred from the freezer to the refrigerator, Roots Food Group meals must be consumed within 3 days.
We use only the best whole food natural ingredients to help ensure our meals are as nutritious and delicious as possible.
We seek to avoid many common allergens in our entrees, including fish, crustacean shellfish, peanuts, and soybean. However, some meals may contain allergens including eggs, milk, wheat, sesame, and/or tree nuts. Please refer to the nutritional panel on your meal for complete allergen details, ingredient information, and nutritional facts.
You can also find this information listed for each meal on our menu here:
For any questions or concerns, please call (888) 690-2366 or email customersupport@rfoodx.com.
If properly stored in the freezer, Roots Food Group meals should be consumed within 12 months of your delivery date.
We create the meal plans based on serving sizes, rather than quantity of individual food packages. Some items, such as French Toast, have 3 servings per package. The one box accounts for 3 servings.
Due to the nature of frozen food, we are unable to accept returns of the meals.
Orders are processed immediately after payment. Therefore we are unable to cancel your order once it has been placed.
If your order does not arrive, please contact (888) 690-2366 or email customersupport@rfoodx.com for assistance.
We can not accomodate any swaps or substitutions within meal plans at this time.
No. Each meal plan is carefully crafted with both breakfast items and entrees to provide a healthy, delicious meal variety.
No, you do not need an account to purchase meals. You will just need your Solutran S3 Health Benefit Card to check out..
Once your order has been placed, you are unable to change your address. Please confirm all details are correct before finalizing your order.
At this time, we can not take orders over the phone.
We apologize for the inconvenience if your meals have arrived thawed or damaged. If this has occurred, please contact customer support at (888) 690-2366 or email customersupport@rfoodx.com and a team member will be ready to assist you. Please then dispose of the contents.
If your box was delivered to the wrong address, please contact (888) 690-2366 or email customersupport@rfoodx.com for assistance.
Roots Food Group meals come with insulated packaging containing dry ice to keep the meals frozen. Please note that there may be some condensation. Promptly put your meals in the freezer upon their arrival. Do not handle the dry ice with your bare hands. Additional handling instructions are included on the box and insert.
Your shipment should arrive within 3-5 days from the date the order was placed. Please check your email for shipment updates and notifications.
We are not able to ship our meals to PO boxes.
You can provide specific delivery instructions in the comments section within the check-out process for your order.
We are not able to customize delivery dates at this time.
Roots Food Group meals can be delivered to all the lower 48 United States.
We will deliver on Saturdays if the order is received on a Thursday and is within a 2-day delivery window or if the order is received on a Friday and is within a 1-day delivery window.
If your benefit card does not cover the full cost of meals, you can use a credit or debit card to pay the remaining balance.
If there is a problem with your benefits card, please contact the number on the back of your card.
No, we only accept the Solutran S3 Health Benefit Card, and credit/debit cards in the event of a split payment with your Solutran S3 Health Benefit Card.
No, multiple Solutran S3 Health Benefit Cards from different family members can not be used on the same order for split payments. Only credit/debit cards can be used for split payments after one of your family members uses his or her Solutran S3 Health Benefit Card to complete the order.
No, Roots Food Group does not store your credit card information.
No Roots Food Group account is needed to place an order.
At this time, meals are not available for purchase without the use of your benefits card.
Please contact customer service at (888) 690-2366 or email customersupport@rfoodx.com for any refund questions.